Improve your repair efficiency which will improve your revenue by being more organised.
Quick Ticket Updates with Canned Messages
Less typing using the built-in canned messages to speed up creating invoices and reports.
Fully Featured
Repair Tracking, Point of Sale, Inventory, Repeat Billing, Reports and more
Integrations
Integration to Google Calendar, Kashflow Accounting, Livedrive and more to speed up your business work flows
Email to Ticket Updates
Send an email from anywhere and your tickets are updated with your repair notes
YOU own your data!
Use your own SQL Server Database on-premises so you can create your own customer reports, export your own data whenever you want!
Reports
Lots of reports built-in from customer address maps, financial reports, who are your best customers and more!
Repair Tracking
- Track tickets, assets and serial numbers from single interface.
- Quickly access new and old tickets. Colour coded to identify older tickets.
- Filter search by keywords, Customer names, job information.
Automatic Emails and SMS
CRS sends out automatic status updates by email and SMS ensuring your customers are always kept informed.
Complete Overview
- From the main screen you can see how many jobs you have booked in, awaiting payment, appointments and stats.
- Quickly print labels for any ticket without opening the ticket.
- Quick access to Point Of Sale and all CRS modules.
Integrations with Google, Skype and more.
Email, SMS and call your customers using skype or VOIP directly from CRS. All communications are logged to later retrieval.
Import your existing customers from systems such as CommitCRM, excel, repairshopr, quickbooks and more.
Easy to Use, Integrated POS terminal with direct access to the CRS ticketing database.
Full integration of barcode scanners, thermal printers, cash tills etc for a professional POS system.
Simple and Easy to use
End of Day Reporting
Track every repair, from the moment it is checked into CRS to the moment it leaves your shop.
Customers receive automatic updates by email / sms on their repair process.
Check In Receipts, Invoices, Service reports, Quotes are all based on fully customisable templates using simple html templates provided. Embed ##TAGS## into the reports to display data from the ticket automatically. CRS is virtually ready to work right away with little setup required.
Easy part tracking for customer repairs.
Know when parts need to be ordered, on order and returned to suppliers. Full tracking.
See list of all parts that need to be ordered for repairs - fast and easy. When parts arrive, allocate the part to the customer repair in seconds!
Asks all the relevant questions - no mistakes and missing information - EVER AGAIN!
When a repair is being booked in it is easy to forget to ask your customer about data backup or the user's password. This won't happen with CRS! You are prompted to ask for specific information like this (and more).
Never forget to log additional items such as Laptop Power Adapters or Installation CDs etc, this is all tracked and each item gets it own dedicated label to automatically link it to the job - your customer leaves happy that you know what you are doing and their items will never get lost!
Everything is automated!

Send Messages Internally between staff. When they log in, a notification will display indication unread messages.
Admin users can SEND TO ALL users.
Perfect for meeting reminders, customer questions and job related questions.
If an email address is included, you can optionally send to technicians email address directly from CRS.
Built-in Customer Communications - All communications are saved to the ticket history so you know what was said, by whom and when. Communicate directly to your customer via SMS or Email.
Email - Email your customers directly from CRS. Email template displays your company details, opening hours, phone number etc with your own message. Email status updates, messages, invoices, quotes and service report directly to your customers.
SMS - SMS is fully integrated and allows you to keep your customer informed of the repair process.
graphs shows New Tickets, Completed Tickets, Call outs etc. Switch displays for Today, yesterday, this week, last week, this month and last month.
Today, Yesterday, This Week, Last Week, This Month, Last Month, This Year, Last Year stats and reports and custom start and end dates.
Daily stats by email / SMS (coming soon) directly to you (ideal if you employ staff and you are not around so you can keep up to date with what's been checked-in or completed).
Advanced Reports - customers reports (such as who are your best paying customers - make sure you re-market to your best customers!), tickets reports, financial reports, and more.
More than one shop? No problem. CRS is multi-shop compatible.
CRS works for as many users you need.
No limits of number of computers you install CRS onto.
Software works on any Windows Vista, Windows 7, Windows 8 and Windows 10 computer.
CRS uses Microsoft SQL Server Standard or Express Edition for easy deployment of additional terminals. Database can be located on your premises or in the cloud.
Cloud databases also available directly from us giving you access to CRS from anywhere in the world.
If you are a livedrive reseller you can set up livedrive accounts directly from the software.
Kashflow integrated with parts ordering - no need to manually input your purchases into your accounting software
Livedrive Integrated
Google Calendar Integrated
More APIs coming soon (have a suggestion, let us know).
Operating Systems Supported:
- CRS runs on Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10
- .Net Framework 4.5 Required
- SQL Server 2012 Express Required
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