What you'll learn

By the end of this course, delegates will know:
How Communication works as a two way process
The various factors that make up face to face communication
What factors affect telephone communication
All there is to know about the factors making up written communication
How you need to know and have both listening and questioning skills
How to communicate effectively
How to overcome communication problems
How to get better outcomes from all of your communication

Requirements

All that is required is a PC or device with wi-fi access

Description

MODULE 1: How Communication Works

This module contains:

Influence or Persuade?

Identifying and Adjusting your Communication Style

Five Communication Styles

The 6 Cs of Communication

The Four-Step Cycle of Communication

The Dynamics of Communication

Communication is a Two-Way Street

MODULE 2: Face-to-Face Communication

This module contains:

First Impressions

Appearance

On the Front Foot: Being Positive

Using the Right Words

The Three Components of Communication

Body Language and Non-Verbal Messages

MODULE 3: Telephone Communication

This module contains:

Overcoming the Challenges of Telephone Communication

Improving Telephone Communication

Factors of Voice

Advantages of Telephone Communication

Disadvantages of Telephone Communication

MODULE 4: Written Communication

This module contains:

Quick Tips for Types of Messages

The Power of Words

Right First Time

Keep it Concise

Address your target

Keep it Simple

Your Three Stage Structure

MODULE 5: Questioning and Listening Skills

This module contains:

Verbal Signs of Active Listening

Non-Verbal Signs of Active Listening

Active Listening

The Five Levels of Listening

How Asking Question Helps You

Open and Closed Questions

The Funnel

MODULE 6: How to be an Effective Communicator

This module contains:

Your Level of Understanding

Dismantling your Assumptions

Prejudices

Your Preconceptions: Stereotyping

Your History & Experiences

Asking for Feedback

How to Find Out What Others Think About You

Is your Self-Image Correct?

Getting your Self-Image Right

The Wheel of Communication

MODULE 7: Overcoming Communication Problems

This module contains:

Four Tips for Delivering Difficult Messages

Delivering Difficult Messages

Dealing With Conflict

Dealing With Opposition

Barriers to Communication

Why Communication Goes Wrong

MODULE 8: Getting Better Outcomes

This module contains:

Best Practices For Communicating Effectively

Timing: Whats Best For Them

The Effect of Location

Intimidation

Who this course is for:

Look at it the other way: bad communications create confusion. People have to guess what you want - and often guess wrong. If that upsets you, think of how they feel! We all need this course. It's the most popular course we deliver - and no wonder. By fixing problems with the way we communicate, we make our lives - and our relationships - run more smoothly. Everyone (including ourselves!) becomes more relaxed and things get done more efficiently. And the end results are usually a whole lot better too. If you think that a communication skills course won't make you happier, then you should give this one a try... This communication skills training course, like all our courses, has been developed over many years of classroom delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's delivered by professional presenters and is full of practical knowledge and solutions. Still wondering whether to do the course? Just think about this: how much would your life benefit if you had better communication skills?